Currency Connect - Help Section

Welcome to the Tech Support or Help Section

This section will offer various options to access help in getting you going in your trading career.
Included are other links to assist you.

Please check back as new features to this section will be added regularly.

OPTIONS TO CONTACT TECH SUPPORT

Name	Description	Access
Tech Support	Email to Tech Support (will respond within 24 hrs)	email link
Tech Support	AOL or AIM	erikgraham1
Tech Support	Tech Support number	604.315.0620

SOFTWARE LINKS

These links will provide access to various software that you will need to use the charts, dealing station and lessons.

Name	Description	Link
Adobe Reader	Adobe Acrobat website (This software is needed to read the lessons in PDF format)	Get reader now
Computer Tune Up tips	Helpful tips to get your computer ready to trade	click here to read
AIM Instant Messaging	Download.com site for AIM software	click here
	AIM Screen Name registration	click here
	AIM buddy name	rcostelloe@mac.com
	AIM buddy name	erikgraham1
Java 1.3 There have been problems with the free charts from Refco lately. You will have to install the new Java 1.3 for them to work properly. Here is how to fix this: 1. Go to http://java.sun.com/j2se/1.3/download.html 2. Click the Download button under JRE 3. On the next page, click the Accept button, and then Continue 4. On the next page, right under the big black line, under Windows Platform choose Windows Offline Installation. Save this file somewhere you can find it after it downloads. 5. Once saved, find the file, and double click to install the Java. 6. Reboot your computer after the installation is complete. 7. Go and open the charts to see if this corrected the problem.

RECOMMENDED SOFTWARE LINKS

These links are software products that we have found over the past few years that are very useful and user friendly. These products are 3rd party products that you must purchase.
Please send an email to tech support if you have questions about these products.

Name	Description	Link
Window Washer	Window Washer website (This software is the best software we have found to clean your computer of unwanted files. Especially useful, as the charts will generate thousands of temporary html files in you Internet Cache)	Window Washer
BlackIce Firewall	BlackIce website (This is the best firewall we have found. We have used for over 4 years. Extremely user friendly, and reliable)	BlackIce PC Protection
Ad-aware 6	Download.com website (This software will get rid of all the Ad bots that make pop-ups appear for no reason happen on your computer. Use it once a week, it is fantastic)	Ad-aware 6